At Pure Dezires, we are committed to providing you with the best possible shopping experience. We understand that circumstances may arise where you may need a refund for your purchase. Please read our refund policy below for detailed information on how refunds are processed.

Refunds

  1. Eligibility: Refunds are issued in accordance with the conditions outlined in this policy. To be eligible for a refund, the following criteria must be met:
  2. Requesting a Refund: To request a refund, please contact our customer support team via one of the following methods:
  3. Providing Information: When contacting us for a refund, please provide the following details:
  4. Refund Process: Once we receive your refund request, our customer support team will provide you with a Return Authorization (RA) number and guide you through the return process. After receiving and inspecting the returned item(s) for eligibility, we will process your refund within [X] business days. The refund will be issued to your original payment method.
  5. Refund Exceptions: In cases where the product is damaged or incorrect due to our error, we will cover the return shipping costs, and you will not be responsible for return shipping fees.

Exchanges

If you prefer to exchange an item instead of receiving a refund, please follow the return process mentioned above and specify in your request that you would like an exchange. We will assist you in processing the exchange, subject to product availability.

Cancellations

You have the option to cancel an order before it is shipped. Once the order has been shipped, our standard refund policy applies.

Contact Us

If you have any questions or require further assistance regarding our refund policy, please do not hesitate to contact us:

  • Email: info@puredezires.com
  • Phone: +91 85880 85221
  • Address: Pure Dezires Pvt Ltd
    OFFICE 251, 2ND FLOOR, AGGARWAL CHETAN PLAZA
    SEC A9, PKT 2 NARELA
    NARELA, DELHI 110040
    India

At Pure Dezires, we value your satisfaction and strive to ensure that your shopping experience with us is enjoyable and hassle-free. We appreciate your trust in us and are dedicated to resolving any concerns you may have promptly and professionally.