Shipping Return Policy Overview
Thank you for shopping at Pure Dezires, your trusted destination for premium products. We want you to have a satisfying shopping experience, and we understand that sometimes returns are necessary. Please review our return policy below, and if you have any questions or concerns, feel free to reach out to us.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Returns
1. Eligibility: We accept returns on most products within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
2. Exclusions: Certain products are not eligible for return due to hygiene and safety reasons. These include but are not limited to personal care items, perishable goods, and customized products. Please check the product description for specific return eligibility.
Initiating a Return
To initiate a return, please follow these steps:
1. Contact our customer support team at:
– Email: info@puredezires.com
– Phone: +91 85880 85221
– Address: Pure Dezires Pvt Ltd
OFFICE 251, 2ND FLOOR, AGGARWAL CHETAN PLAZA
SEC A9, PKT 2 NARELA
NARELA, DELHI 110040
India
2. Provide the following information:
– Your order number.
– Details of the item(s) you wish to return.
– Reason for the return.
3. Our customer support team will guide you through the return process, providing you with a Return Authorization (RA) number and instructions on how to proceed.
Returns Shipping
Customers are responsible for return shipping costs, except in cases where the product is damaged or incorrect due to our error. We recommend using a trackable shipping service and retaining proof of postage.
Refunds
Upon receiving your returned item and inspecting it for eligibility, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges
If you wish to exchange an item, please follow the return process mentioned above and specify in your request that you would like an exchange. Our team will assist you in processing the exchange, subject to product availability.
**Damaged or Defective Items**
If you receive a damaged or defective product, please contact us immediately with photos of the item and its packaging. We will arrange for a replacement or refund as per your preference.
Cancellations
You may cancel an order before it is shipped. Once the order has been shipped, our standard return policy applies.
Contact Us
If you have any questions or need further assistance regarding our return policy, please contact us at the following:
– Email: info@puredezires.com
– Phone: +91 85880 85221
– Address: Pure Dezires Pvt Ltd
OFFICE 251, 2ND FLOOR, AGGARWAL CHETAN PLAZA
SEC A9, PKT 2 NARELA
NARELA, DELHI 110040
India
We appreciate your business and look forward to serving you at Pure Dezires. Your satisfaction is our top priority, and we aim to make your shopping experience with us enjoyable and hassle-free.
